Understanding the Basics of Customer Service
Your customers are your partners in business and taking their wants and needs into account is your primary concern. Use each contact as an opportunity to win your customer’s trust and loyalty. Make good on your mistakes, quickly and with a positive attitude. Be sure your smile is heard when handling inquiries and complaints, whether through e-mail or over the phone. Make full use of technology to gather, analyze, and use customer data in such a way that it helps you better serve them.