Shipping for Success and Profit
Once the sale is made, customers expect to receive their purchases as quickly and smoothly as possible – the source of the #1 customer complaint. All major shippers offer good service, so shop around to select what works best for you and the types of products you are shipping. Use good packing materials and methods to ensure safe delivery. Make sure addresses are complete and include your return address. And give the customer a break when it comes to cost – they don’t like to pay shipping charges!